POSITION
CUSTOMER SERVICE STAFF
JOB DESCRIPTION
  • Respond promptly to customer inquiries by email, live chat
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Records details of customer interactions, satisfactionS and complaints
  • Prepare and distribute customer activity reports
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service process
JOB REQUIREMENT
  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Ability to read and write in English
  • Knowledge of administrative procedures
WHY YOU'LL LOVE WORKING HERE?
  • Working with young and dynamic people in an international-standard and
    professional environment
  • Great chances to learn new skills and gain valuable experience
  • Receive competitive salary, salary raise annual
  • Creative working space
  • Flexibility in working space &time
  • Fixed bonus: 13th-month salary & other bonus based on performance
CONTACT

Please send your application by online, email or direct to careers@fireapps.vn

Apply now

Position: CUSTOMER SERVICE STAFF

Thank you for submitting your application. We will contact you shortly!

POSTED DATE
05/03/2018
JOB CATEGORY
Customer Service
SKILLS
  • Interpersonal skills
  • Communication skills – verbal and written
  • Listening skills
  • Attention to detail and accuracy
  • Data collection and ordering
  • Stress tolerance
WORKING TIME
9:00 - 18:00
LOCATION
22nd Floor, Flemington Building, 182 Le Dai Hanh Str, Ward 15, Dist 11, HCMC